Privacy Policy

Last updated:

Introduction

Candleartart respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect information about our stationery and creative goods customers.

Information We Collect

We collect various types of information when you interact with our website and services:

Personal information: name, email address, phone number, shipping address, billing information
Order information: products purchased, purchase history, payment details
Communication data: messages, inquiries, customer service interactions
Technical information: IP address, browser type, device information, browsing behavior
Usage data: pages visited, time spent on site, click patterns, search queries

How We Use Your Information

We use the information we collect for the following purposes:

Process and fulfill your orders for stationery and creative goods
Communicate with you about your orders, inquiries, and customer service requests
Send you promotional materials, newsletters, and marketing communications with your consent
Improve our website functionality, products, and services
Analyze website usage patterns and customer preferences
Detect and prevent fraud, security threats, and unauthorized access
Comply with legal obligations and enforce our terms and policies
Personalize your shopping experience and product recommendations

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Contract performance: to fulfill orders and provide requested services
Consent: when you have given explicit consent for specific processing activities
Legitimate interests: to improve our services, prevent fraud, and ensure website security
Legal obligations: to comply with applicable laws and regulations

Information Sharing and Disclosure

We may share your information with:

Service providers who assist in operating our business, processing payments, and delivering orders
Shipping and logistics partners to fulfill and deliver your orders
Payment processors to handle transaction processing
Marketing and analytics partners, as described in the Third-Party Services section
Legal authorities when required by law or to protect our rights and safety
Business partners in connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

Data Protection

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of data in transit and at rest
Secure servers and databases with restricted access
Regular security assessments and updates
Access controls and authentication mechanisms
Staff training on data protection and privacy

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your information.

Your Rights and Options

Depending on your location, you may have the following rights regarding your personal data:

Right to access: request a copy of your personal data we hold
Right to rectification: correct inaccurate or incomplete information
Right to erasure: request deletion of your personal data
Right to restrict processing: limit how we use your data
Right to data portability: receive your data in a structured format
Right to object: object to certain types of processing
Right to withdraw consent: withdraw previously given consent
Right to lodge a complaint: file a complaint with your local data protection authority

To exercise these rights, please contact us using the information provided in the Contact Information section.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Standard contractual clauses approved by data protection authorities
Adequacy decisions by relevant authorities
Other legal mechanisms ensuring adequate protection

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

Order information: retained for the duration required for accounting and tax purposes, typically 7 years
Marketing consent: retained until you withdraw consent or opt out
Customer service records: retained for 3 years after last interaction
Website analytics data: anonymized and retained according to our analytics provider's policies

Children's Privacy

Our website is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Third-Party Services

We use various third-party services that may collect and process your information:

Google Ads Conversion Tracking: Tracks conversions from advertisements to measure advertising effectiveness. Data is processed according to Google's privacy policy.
Remarketing: Uses cookies to show relevant advertisements to users who have visited our website. You can opt out through Google's Ad Settings or Network Advertising Initiative.
Google Analytics: Collects anonymous usage statistics to help us understand how visitors use our website. Data is processed according to Google Analytics' terms of service.
Google Maps API: Provides interactive maps on our website. Your use of maps is subject to Google's privacy policy and terms of service.

These third-party services have their own privacy policies governing data collection and use. We encourage you to review their policies.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please see our Cookies Policy.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: requestY3mxs9K1m
Phone: +1 (832) 604-7103
Address: 9702 Spring Cypress Rd Ste 125, Spring, TX 77379