Return Policy

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Return Timeframe

At Candleartart, we want you to be satisfied with your stationery and creative goods purchase. Items may be returned within 30 days of purchase or delivery, whichever is later. Returns must be initiated within this timeframe to be eligible for a refund or exchange.

Return Eligibility

To be eligible for return, items must meet the following criteria:

Returned within 30 days of purchase or delivery
Unused and in original condition
In original packaging with all tags and labels attached
Include all original accessories, manuals, and documentation
Not damaged, worn, or altered in any way

Return Conditions

Returned items must be in their original condition with all original packaging, tags, and accessories included. Specific requirements include:

All original packaging materials must be included
Product tags and labels must be attached
All accessories, manuals, and documentation must be present
Products must be unused and free from damage or wear
Products must not be personalized, customized, or altered

Products that have been used, damaged, or are missing components may not be eligible for return. We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Return shipping costs are handled as follows:

Customer responsibility: Customers are generally responsible for return shipping costs unless the return is due to our error
Our error: If we sent the wrong item, a damaged item, or an item that doesn't match the description, we will cover return shipping costs
Recommended shipping: We recommend using a trackable shipping method and purchasing shipping insurance for valuable items
Original shipping: Original shipping costs are non-refundable unless the return is due to our error

Return Process

To initiate a return, follow these steps:

Contact us at requestY3mxs9K1m or call +1 (832) 604-7103
Provide your order number and reason for return
Our customer service team will review your request and provide a return authorization number
Pack the item securely in its original packaging with all accessories included
Include the return authorization number with your shipment
Ship the item to the address provided by our customer service team
Keep your shipping receipt and tracking information until your return is processed

We will guide you through the return process and provide detailed instructions based on your specific situation.

Non-Returnable Items

The following items are generally not eligible for return:

Personalized or customized products
Items damaged by misuse or negligence
Items that have been used or worn
Products without original packaging or missing components
Digital products or downloadable content
Items purchased on final sale or clearance
Products returned after the 30-day return period
Gift cards or store credit

If you have questions about whether an item is returnable, please contact us before initiating a return.

General Legal Requirements

This return policy is designed to comply with applicable consumer protection laws. In some jurisdictions, you may have additional rights:

Your statutory rights as a consumer are not affected by this policy
You may have the right to return faulty or misdescribed items outside the standard return period
Local laws may provide additional protections or requirements
This policy applies in addition to, not instead of, your legal rights

If you believe you are entitled to additional rights under local law, please contact us to discuss your specific situation.

Order Cancellation Policy

You may cancel an order before it ships:

Cancel orders within 24 hours of placement for a full refund
After 24 hours, cancellations may be subject to processing fees
Once an order has shipped, it cannot be cancelled and must be returned using our standard return process
To cancel an order, contact us immediately with your order number

We will process order cancellations as quickly as possible. If your order has already entered our fulfillment process, we will do our best to cancel it, but cannot guarantee cancellation.

Refund Procedure

Refunds are processed as follows:

Inspection: We inspect returned items upon receipt to verify they meet return conditions
Processing time: Refunds are processed within 5-7 business days after we receive and inspect the returned item
Refund method: Refunds are issued to the original payment method used for the purchase
Timeline: Depending on your payment provider, it may take additional time for the refund to appear in your account
Notification: You will receive an email confirmation when your refund is processed

Original shipping costs are non-refundable unless the return is due to our error. Return shipping costs are not refunded unless we provided a prepaid return label.

If you paid by credit card, the refund will appear on your statement within 1-2 billing cycles, depending on your card issuer's policies.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you need to exchange a product for a different size or style:

Contact us within 30 days of purchase
Exchanges are subject to product availability
You may need to return the original item before receiving the exchange
Price differences may apply for exchanges to items with different prices
If the exchange item costs more, you will be charged the difference
If the exchange item costs less, you will receive a refund for the difference

Contact Information

For questions about returns, to initiate a return, or to discuss any return-related concerns, please contact us:

Email: requestY3mxs9K1m
Phone: +1 (832) 604-7103
Address: 9702 Spring Cypress Rd Ste 125, Spring, TX 77379

Our customer service team is available to assist you with returns, exchanges, and any questions about our return policy.